Skip to content

Agency Handbook

One place for how we do things. Contracting, licensing, sales, follow-up, and how to build your team. Written down, searchable, and the same for every agent.

New Agent Workflow

From contracting to entering your first application. The full first-90-days path, including the step that prevents returned policies. Open →

Sales Process

Prospecting, the presentation, and the close. The way PUENTE runs an appointment, start to finish. Open →

CRM Follow-Up

How to log a lead, set the next touch, and work the pipeline so nothing goes cold. Open →

Duplication

How a partner turns a good agent into a team. Recruiting, contracting a downline, and training them to do the same. Open →